1. General Provisions
1.1 These General Terms and Conditions (hereinafter "Terms and Conditions") of the company Fraggo.Net, s.r.o., with registered office at Na Lysinách 20, 147 00, Prague 4 – Hodkovičky, Czech Republic, Company ID: 28969855, VAT ID: CZ28969855 (hereinafter "Seller") are issued pursuant to Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter "Civil Code").
1.2 These Terms and Conditions govern the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter "Purchase Contract") concluded between the Seller and another natural person (hereinafter "Buyer") through the online store at https://veruno.art/ (hereinafter "Online Store").
1.3 The Terms and Conditions and the Purchase Contract are primarily drawn up in the Czech language, unless the contracting parties agree on another language. The contractual relationship is governed by the laws of the Czech Republic in its effective version.
1.4 These Terms and Conditions define the relationship and the rights and obligations arising therefrom only between the Seller and the Buyer – a natural person who is not an entrepreneur and who concludes the contract exclusively outside the scope of their business activity or independent professional practice.
1.5 The Seller may amend or supplement the wording of these Terms and Conditions pursuant to Section 1752 of Act No. 89/2012 Coll., the Civil Code. Any changes to the Terms and Conditions will be communicated to the Buyer through the Seller's website, specifically at https://veruno.art/ in the Terms and Conditions section, indicating the effective date of the new conditions and the option to view the previous version.
The other party has the right, in the case of a contract concluded for long-term recurring performance, to refuse the changes and to terminate the obligation for this reason within one month from the effective date of the new conditions.
2. Ordering Goods and Conclusion of the Purchase Contract
2.1 The presentation of goods listed in the Online Store does not constitute an offer to enter into a contract; it is for informational purposes only, and the Seller is not obligated to conclude a Purchase Contract regarding such goods.
2.2 Prices of goods are listed including value added tax, if the Seller is a payer of such tax (VAT), excluding postage and packaging. The price listed for the goods is the final price. The price of goods is valid for the period during which it is displayed in the Online Store.
2.3 The Online Store also contains, in a specific section, information about costs associated with packaging and delivery of goods.
2.4 Costs associated with packaging and delivery of goods are always stated before the order is submitted through the Online Store pages. Costs are calculated according to public and private price lists of transport companies depending on weight, payment method, and delivery method selected in the order form.
2.5 Before submitting the order to the Seller, the Buyer is allowed to modify the order and edit the data entered and to verify the correctness of the entered data.
2.6 Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Purchase Contract (telephone call costs, internet connection costs, etc.) are borne by the Buyer.
2.7 The Buyer places an order for goods in the following ways:
a) through the shopping cart of the Online Store, using their user account, if they have previously registered in the Online Store;
b) through the shopping cart of the Online Store, without the need for a customer account and registration;
c) through the order form on the veruno.art website, where the Buyer selects the goods, enters delivery and billing details, and chooses the payment method.
2.8 The Buyer submits the order to the Seller by clicking the appropriate button for submitting the order. All data stated in the order are considered correct by the Seller. The Buyer thereby confirms that they have filled in all mandatory data correctly, to the best of their knowledge and conscience when creating the order, and by submitting the order agrees to these Terms and Conditions.
2.9 All orders submitted by the Buyer to the Seller are considered binding by the Seller.
2.10 Immediately after submitting the order to the Seller, the Seller will issue a confirmation of receipt of the order to the Buyer by electronic mail to the contact provided by the Buyer in the order. This confirmation is not considered the conclusion of a Purchase Contract.
2.11 Upon receipt of the order from the Buyer, the Seller has the right to contact the Buyer for the purpose of supplementing missing data, or to change and modify data in the order.
2.12 If the nature of the order requires it, the Seller is entitled to contact the Buyer and request their cooperation in concluding the Purchase Contract.
2.13 The conclusion of the Purchase Contract between the Seller and the Buyer occurs only upon confirmation of the order by the Seller. The Seller will issue the order confirmation and send it to the email address provided by the Buyer in the order.
2.14 In the event of a technical malfunction on the Seller's side, obviously incorrect display of product prices, or combinations of discounts resulting in a minimal order price of the Online Store, the Seller is not obligated to deliver the goods or service at the stated price to the Buyer. This applies even in the case of order confirmation or payment by cashless payment (credit card, bank transfer, or another payment method).
2.15 These Terms and Conditions apply to purchases of goods through the online store at https://veruno.art/.
3. Price
3.1 The Buyer may pay the price for goods and any costs associated with delivery, product customization (if provided by the Seller directly in the Online Store) in the following ways:
a) in cash or by payment card on cash on delivery, at the place of collection;
b) by cashless payment by credit card through the Stripe payment gateway;
c) by cashless bank transfer to the Seller's bank account stated in the order confirmation;
d) in cash upon personal collection.
3.2 The Buyer is obligated to pay the Seller the purchase price of the goods, as well as costs associated with packaging and delivery of the goods. Unless expressly stated otherwise, the purchase price hereinafter also includes costs associated with delivery of the goods.
3.3 In the case of cash on delivery or cash payment, the price of the goods is due upon receipt or on the date of delivery of the goods. In the case of cashless payment, the purchase price is due within 14 days of the conclusion of the Purchase Contract.
3.4 In the case of cashless payment by bank transfer, the Buyer is obligated to pay the purchase price together with the specified variable symbol to the Seller's bank account. The Buyer's obligation is fulfilled upon crediting the appropriate amount of the purchase price to the Seller's account.
3.5 In the case of cashless payment by credit card through the Stripe payment gateway, the payment is processed securely directly by Stripe, Inc. The Buyer's payment details (card number, expiration date) are not stored by the Seller.
3.6 Pursuant to Section 1820(1)(q) of the Civil Code, the Seller does not require the Buyer to pay a deposit or any similar payment, unless the nature of the product requires it and unless the Seller and Buyer agree otherwise. Payment of the purchase price of goods before its dispatch cannot be considered a deposit.
3.7 Any price benefits and discounts from the purchase price of goods cannot be mutually combined, unless the Seller decides otherwise. The Buyer is always informed about possible combinations of discounts, benefits, etc. and the final price of goods before submitting the order.
3.8 The tax document is issued by the Seller only after the Buyer has paid the purchase price of the goods and is delivered by the Seller to the Buyer at the email address provided by the Buyer in the order and/or physically handed over upon personal collection of goods at the Seller's premises and/or sent to the Buyer together with the goods.
3.9 The Seller may use a system of price adjustment to the Buyer's person based on automated decision-making according to a predefined algorithm. If the price is adjusted for the Buyer, the Seller will promptly inform the Buyer of this fact.
3.10 In the event that the subject of the obligation between the Seller and the Buyer is the provision of digital content, digital content services, and items with digital properties that are not delivered on a tangible medium, the consumer expressly agrees to the commencement of performance before the expiry of the withdrawal period and acknowledges that by granting consent, their right to withdraw from the contract pursuant to Section 1837(l) ceases.
4. Delivery of Goods
4.1 The costs of delivery of goods, according to the stated method and type of delivery, are always indicated in the order and subsequent confirmation issued by the Seller.
4.2 The Buyer is obligated to accept the goods at the place specified in the order; failure to do so exposes them to the risk of non-delivery of goods and their return to the Seller. In the case of a subsequently requested repeated delivery by the Seller, the Buyer acknowledges repeated shipping costs in the amount of the original price.
4.3 The Buyer is obligated to carefully inspect the shipment when receiving goods from the carrier to check whether the packaging or the goods themselves are damaged. If the Buyer does not agree with the receipt of the goods, they are obligated to notify the carrier of this fact without delay. In the event of defects found on the packaging or directly on the goods, the Buyer is not obligated to accept the shipment from the carrier.
4.4 Upon payment for the goods and acceptance of the goods from the carrier, the Buyer acquires ownership rights and all associated obligations. Upon acceptance of the goods by the Buyer, the risk of damage to the goods passes to the Buyer.
4.5 Goods are delivered to the Buyer:
a) through transport companies: DPD, GLS;
b) to the address specified by the Buyer in the order;
c) at a Zásilkovna s.r.o. pick-up point.
4.6 Personal collection is free of charge.
4.7 Goods are usually handed over to the carrier within 2 business days.
4.8 The Buyer who chose the form of delivery by in-store pick-up when ordering goods is obligated to collect the goods within 14 days. The Seller will inform the Buyer about the possibility of personal collection by sending a message to the email address or by telephone.
4.9 The Seller declares that the digital content, digital content services, and items with digital properties sold by them ensure functionality with the technical and software equipment that is usually used with digital content, digital content services, and items with digital properties of the same type without the need for conversion (compatibility), or with other technical and software equipment than that usually used with digital content, digital content services, and items with digital properties of the same type (interoperability), which are known to the Seller or which can reasonably be expected to be known to them.
5. Customer Account
5.1 The Buyer who registers in the Online Store may gain access to a user account from which they can create orders for goods. If the functionality of the store allows ordering goods without registration, the Buyer may also order goods without registration.
5.2 When registering a user account and when ordering goods, the Buyer is obligated to provide correct and truthful information. In the event of a change in information, the Buyer is obligated to update this information in the user account or promptly report this change to the Seller. The information filled in by the Buyer is considered the sole and correct information.
5.3 Access to the user account is protected by a username and password. The Buyer is obligated to maintain confidentiality and must not provide this information to a third party; if they do so, it is solely at their own risk. The operator stores the Buyer's account access data in encrypted form.
5.4 The Seller bears no responsibility for any misuse of the user account by a third party.
5.5 The Seller reserves the right to cancel the Buyer's user account, particularly in cases where the Buyer has demonstrably not actively used it for more than 12 months, or if the Buyer violates the obligations of the Purchase Contract and these General Terms and Conditions.
5.6 The operator is not obligated to ensure uninterrupted operation of user accounts, particularly due to planned maintenance, updates, or malfunctions.
6. Withdrawal from the Purchase Contract
6.1 Pursuant to Section 1837 of the Civil Code, the Buyer cannot withdraw from the Purchase Contract in the following cases:
a) provision of services, if they have been fully provided; in the case of performance for consideration, only if it commenced with the prior express consent of the consumer before the expiry of the withdrawal period and the entrepreneur informed the consumer before concluding the contract that the right to withdraw from the contract ceases upon provision of the performance;
b) delivery of goods or services whose price depends on fluctuations in the financial market independent of the entrepreneur's will and which may occur during the withdrawal period;
c) delivery of alcoholic beverages whose price was agreed at the time of conclusion of the contract, with delivery possible only after thirty days, and whose actual value depends on market fluctuations independent of the entrepreneur's will;
d) delivery of goods manufactured according to the consumer's requirements or adapted to their personal needs;
e) delivery of goods subject to rapid deterioration, or goods with a short shelf life, as well as goods that have been irreversibly mixed with other goods after delivery due to their nature;
f) urgent repair or maintenance to be carried out at the place designated by the consumer at their express request; however, this does not apply to repairs other than those requested or delivery of goods other than spare parts necessary for the repair or maintenance;
g) delivery of goods in a sealed package that is not suitable for return for health protection or hygienic reasons after the consumer has opened it;
h) delivery of an audio or visual recording or computer program in a sealed package if the consumer has opened it;
i) delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts for their delivery;
j) accommodation, transport of goods, rental of a means of transport, catering, or use of leisure time, if according to the contract performance is to be provided on a specific date or within a specific period;
k) concluded on the basis of a public auction under another law at which the consumer may be physically present;
l) delivery of digital content that is not delivered on a tangible medium after performance has commenced; in the case of performance for consideration, if it commenced with the prior express consent of the consumer before the expiry of the withdrawal period, the consumer was informed that the right to withdraw from the contract thereby ceases, and the entrepreneur provided them with confirmation pursuant to Sections 1824a(1) and (2) or 1828(3) and (4) of Act No. 89/2012 Coll., the Civil Code, as amended.
6.2 If the cases listed in paragraph 6.1 of these General Terms and Conditions do not apply, the Buyer is entitled pursuant to Section 1829(1) of the Civil Code to withdraw from the Purchase Contract within 14 days of receipt of the goods.
6.3 If the order is divided or contains several parts (or goods) that are delivered at different times, the withdrawal period begins from the delivery of the last part (goods).
6.4 Withdrawal from the Purchase Contract must be sent to the Seller within this period (no later than 14 days from receipt of the last part or goods of the order).
6.5 In the event of withdrawal from the Purchase Contract pursuant to Section 1829(1) of the Civil Code, the Seller shall return the received funds to the Buyer within 14 days of receipt of the goods. The Seller is not obligated to return the received funds to the Buyer before the goods have been delivered back to the Seller, or otherwise as agreed with the Buyer.
6.6 The Buyer shall return the goods to the Seller in undamaged condition, without signs of excessive use, and not soiled or otherwise degraded. If possible, the Buyer shall also return the goods in the original packaging. The Buyer is liable to the entrepreneur only for the decrease in the value of the goods resulting from handling the goods in a manner other than that necessary to become acquainted with the nature, properties, and functionality of the goods.
6.7 If the Seller offers several delivery options, upon withdrawal from the contract and return of goods by the Buyer to the Seller, the Buyer is always refunded the postage amount according to the cheapest delivery method for the given variant.
6.8 Funds will be returned to the Buyer in the same manner in which the Seller received them, unless agreed otherwise with the Buyer.
6.9 If a gift from the Seller is part of the order, the Buyer is not obligated to return this gift to the Seller upon withdrawal from the Purchase Contract.
6.10 Withdrawal from the Purchase Contract must be sent to the Seller at the delivery address stated in these Terms and Conditions or to the email address: [email protected], or through another communication channel used by the Seller. The Seller will promptly confirm receipt of the withdrawal from the Purchase Contract to the Buyer.
6.11 To withdraw from the Purchase Contract, the Buyer may use the form provided by the Seller and stated at the end of these General Terms and Conditions.
6.12 The Seller is entitled to withdraw from the Purchase Contract until the moment the goods are accepted by the Buyer. This may be done in several cases, such as stock depletion, interruption of goods supply from the manufacturer or supplier, or due to unavailability of goods and other cases caused by a third party.
6.13 In the event of withdrawal from the Purchase Contract by the Seller, the Seller shall promptly inform the Buyer by email, telephone, or another communication channel. All received funds, including shipping costs from the Buyer, will be returned by the Seller in the same manner, or in another manner determined by the Buyer.
6.14 If the subject of the obligation between the Seller and the Buyer is the provision of digital content, digital content services, and items with digital properties that are not delivered on a tangible medium, the withdrawal period expires fourteen days from the date of conclusion of the contract.
6.15 If the Buyer withdraws from the contract and a tangible medium was handed over to them in connection with the provision of digital content, they shall hand it over to the Seller at their request and expense without undue delay. The Seller may request the return of the tangible medium within fourteen days of termination of the obligation. At the same time, the Buyer shall refrain from use pursuant to Section 2389o(2) of Act No. 89/2012 Coll., the Civil Code, as amended.
6.16 The Buyer bears no costs for withdrawal from the Purchase Contract if the subject of the Purchase Contract was the delivery of digital content, digital content services, and items with digital properties that were not delivered on a tangible medium and the Seller delivered them before the expiry of the withdrawal period, although the Buyer did not expressly request this, or did not expressly acknowledge that their right to withdraw from the contract ceases, or the Seller did not provide the Buyer with confirmation pursuant to Sections 1824a(1) and (2) or 1828(3) and (4) of Act No. 89/2012 Coll., the Civil Code, as amended.
6.17 The Buyer is not required to state a specific reason for withdrawal from the Purchase Contract.
7. Rights from Defective Performance
7.1 Rights from defective performance are governed by the provisions of Sections 1914 to 1925, Sections 2099 to 2117, and Sections 2161 to 2174b of Act No. 89/2012 Coll., the Civil Code, as amended, and by Act No. 634/1992 Coll., on Consumer Protection, as amended.
7.2 The Seller warrants to the Buyer that the item is free from defects upon receipt. In particular, the Seller warrants to the Buyer that at the time the Buyer received the item:
a) the item has the properties agreed upon by the parties, and in the absence of agreement, such properties as described by the Seller or manufacturer or which the Buyer expected with regard to the nature of the goods and based on advertising carried out by them;
b) the item is suitable for the purpose stated by the Seller for its use or for which an item of this kind is usually used;
c) the item corresponds in quality or workmanship to the agreed sample or model, if the quality or workmanship was determined according to the agreed sample or model;
d) the item is of the appropriate quantity, measure, or weight;
e) the goods comply with the requirements of legal regulations.
7.3 If a defect manifests itself within twelve months of receipt, the item is deemed to have been defective at the time of receipt.
7.4 If the nature of the goods or service permits, the Buyer has the right to inspect or demonstrate the function of the product.
7.5 If the Buyer did not notify the defect without undue delay after they could have discovered it upon timely inspection and due care, the court shall not grant them the right from defective performance. In the case of a hidden defect, the same applies if the defect was not reported without undue delay after the Buyer could have discovered it with due care, but no later than two years after handover of the item.
7.6 If a defect appears on the goods for which the goods cannot be used in the usual manner, the Buyer may exercise the right from defective performance ("complaint") with the Seller and request:
a) removal of the defect by delivery of a new item without defects or delivery of the missing defect;
b) a reasonable discount from the purchase price;
c) removal of the defect by repair of the item;
d) withdrawal from the contract.
7.7 The Buyer is entitled to withdraw from the Purchase Contract if the goods:
a) exhibit a material defect that prevents their use in the usual manner;
b) cannot be used due to recurring defects even after repair;
c) have a larger number of defects (3 or more defects);
d) it is evident from the Seller's statement or circumstances that the defect will not be remedied within a reasonable time or without significant difficulties for the Buyer.
7.8 The Buyer shall inform the Seller in writing which right they have chosen when notifying the defect, or without undue delay after notifying the defect to the Seller. The Buyer cannot change the choice made without the Seller's consent; this does not apply if the Buyer requested repair of a defect that proves to be irreparable.
7.9 Until the Buyer exercises the right to a discount from the purchase price or withdraws from the contract, the Seller may deliver what is missing or remove the legal defect. The Seller may remedy other defects at their choice by repairing the item or delivering a new item; the choice must not cause the Buyer unreasonable costs.
7.10 The Buyer cannot exercise the right from defective performance if they knew about the defect at the time of receipt or caused it themselves.
7.11 The Seller is obligated to accept complaints at the address of the establishment or at the registered office and place of business, if the nature and type of goods permits.
7.12 The Seller shall inform the Buyer in writing of the result of the complaint.
7.13 The Buyer is entitled to exercise the right from a defect that appears on the goods within twenty-four (24) months of receipt of the goods. However, in the case of goods with a stated expiration date, the period is shortened to the expiration date stated on the packaging.
7.14 If the Buyer did not notify the defect of the item in time, they lose the right to withdraw from the contract.
8. Out-of-Court Dispute Resolution
8.1 Mutual disputes between the Seller and the Buyer are resolved by general courts.
8.2 The Buyer has the right, pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, to out-of-court resolution of a consumer dispute arising from the Purchase Contract. The entity authorized to conduct out-of-court dispute resolution is the Czech Trade Inspection Authority (abbreviated ČOI) at Štěpánská 567/15, 120 00, Prague 2 – Nové Město. Information on how to proceed in the case of out-of-court resolution of consumer disputes, including the option of filing a proposal, can be found at https://www.coi.cz/ and https://www.coi.cz/informace-o-adr/.
8.3 Assistance in the case of cross-border out-of-court resolution of consumer disputes is provided by the European Consumer Centre Czech Republic (abbreviated ECC CZ). The contact address of ECC CZ is Štěpánská 567/15, 120 00 Prague 2 – Nové Město. Advice and information on individual markets, including the platform for out-of-court resolution of consumer disputes, can be found at https://evropskyspotrebitel.cz/ and https://ec.europa.eu/consumers/odr/main/.
9. Final Provisions
9.1 Arrangements arising from these Terms and Conditions and the Purchase Contract concluded between the Buyer and the Seller, in the case of a foreign entity, are subject to the laws of the Czech Republic. However, this does not affect the Buyer's rights under Regulation (EC) No. 593/2008 of the European Parliament and of the Council on the law applicable to contractual obligations (Rome I).
9.2 In the event of force majeure or any other outage of the Online Store, the Seller is not responsible for the inability to fulfill the order.
9.3 Deviating arrangements may be agreed upon in the Purchase Contract, which then take precedence over the provisions of these Terms and Conditions.
9.4 The Seller reserves the right to amend or supplement these Terms and Conditions. However, this provision does not affect rights and obligations under the previous version of the General Terms and Conditions.
These Terms and Conditions take effect on 26 March 2026.